Returns
Buying a Xersizer pump can be a major investment, and we want to make sure you know you're going to be satisfied with your purchase. When you buy from xersizer.com, our official website, you'll get the following:
- Guaranteed results within 60 days of purchase, or a full refund on return.
- A free 2-year warranty for all hydropumps; and
- Free, discreet worldwide shipping.
Returns & Warranty Information
Once you buy a hydropump through this website, you'll be protected in two ways. For 60 days after purchase, you'll be able to claim a full refund if you're not satisfied for any reason at all.
We would advise that most customers report lasting gains after about a month of use, well within the 60 day window, giving you time to experience the power of Xersizer. We'd also recommend contacting our support team immediately if you believe there's any issue with the pump - your free 2-year warranty covers any manufacturing defects.
Xersizer Warranty Information
If you buy a hydropump from this site, you'll automatically receive a 2-year warranty, with longer-lasting extended warranties available as an upgrade. Our warranties start from the day that you purchase your pump, and last 2 years by default. Your warranty is active from the moment you purchase your Xersizer device, no additional action is required. The warranty covers two main areas, protecting you against any manufacturing defects or malfunctions with any part of your pump. With every Xersizer built to last, and heavily tested before sale, your warranty just provides an extra level of protection, including any necessary replacement parts.
Returning Your Hydropump
If you want to return your Xersizer for any reason, just get in touch with our support team, and we'll send you all the information you need to send your pump back and claim a refund. We're available online at support@xersizer.com - our team are based in the UK, and are available to process returns from Monday-Friday. In most cases we require that you send your pump back in order to claim a refund. We hygienically destroy all returned pumps. Free returns are offered in exceptional cases at the discretion of the support team. You will receive a full refund for your pump purchase if you return the complete device within the 60 day post-purchase window, regardless of why you return the pump. Note that this return offer may only be claimed once per customer, to mitigate fraud and abuse of the guarantee.